Privacy Policy

  1. Purpose of this privacy policy:
    This Privacy Policy explains how Mann Travel and its related bodies protect the privacy of your personal information. This policy is applicable to our websites, promotions, email communications, log-in accounts and any other services operated by us. We are firmly committed to guarding the privacy and confidentiality of your personal information.

    It is important you read this privacy policy and become fully aware on how we handle your personal information provided by you/ another person on your behalf, to us. If you disagree with any part of this Privacy Policy then you must not provide your personal information to us as a result of which we will not be able to offer our services to you.

  2. What is Personal Information and why do we collect it from you?
    Personal information is data or a viewpoint that identifies a specific person. Names, addresses, email addresses, phone numbers, and facsimile numbers are a few examples of the Personal Information we gather.

    We gather your personal information primarily so that we can market to you, offer you our services, and keep our clients informed. We may also use your personal information for unrelated secondary purposes that are closely related to the primary goal in cases where you would reasonably anticipate such use or disclosure. By contacting us or clicking the unsubscribe link in our emails, you can at any moment take your name off of our mailing or marketing lists. We will inform you of the reason we are collecting the data and how we plan to utilize it when it is relevant and possible.

  3. What personal information do we collect from you?
    How we collect personal information about you will depend on our relationship or interactions with you. With your consent, we collect all the necessary information required to facilitate your travel booking.
    They can be categorized as:
    •  Identity Data
      Your first name, maiden name, last name, or another comparable identifier, marital status, title, date of birth, and gender are examples of information that is specifically related to your identification.
    • Contact Data
      This information includes contact information for you, such as your phone number, email address, and billing and delivery addresses.
    • Financial Data
      This contains information about your payment options, such as your bank account and credit card information.
    • Transaction Data
      This includes information regarding the transactions you have had with us, including information about payments to and from you as well as any specifics about the goods and services you have obtained from us.
    • Technical Data
      This includes additional technical information that we might gather about you when you use our website, such as your IP address, login information, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other hardware on the devices you use to access this website.
    • Usage Data
      This includes information about how you use our website, products and services.
    • Marketing and Communications Data
      This includes your preferences for communication as well as whether or not you wish to receive marketing from us and our third parties.

  4. Sensitive personal information:
    Under privacy laws, certain categories of personal information are considered particularly sensitive and therefore as needing additional protection. These categories include information about health, racial or ethnic origin, political opinions, religious beliefs, trade union membership or your sexual orientation. Sensitive information may also include genetic and biometric data. Information concerning criminal convictions and offences is also viewed as sensitive, for example, under European data protection law.

    We may collect and handle your sensitive personal information, for example:

    When you request special medical or access assistance

    If you tell us you have specific dietary requirements relating to your religious beliefs; or

    Information required by government authorities for public health reasons or to demonstrate fitness to fly (such as confirmation you meet any applicable COVID-19 testing requirements).

    We will ask you for your consent to handle this type of personal information, to the extent required under applicable laws.

  5. Cookies
    We use cookies, a small piece of information stored on a user’s computer which helps us in analyzing and tracking the effectiveness of our marketing activities.

    If you reject cookies you may still have access to our website but your access to some areas of our website will be limited. We may use other technologies to collect information about your activities and interest to provide you the targeted advertising based upon your interests.

    Lifetime of Cookies: Except for essential cookies, all cookies will expire when the browsing session ends.

    To find out more information about cookies, please visit

  6. How do we use your Personal Information?
    The primary purpose of collecting your personal information is to assist you with your travel arrangements or other related processes. However, it may differ in circumstances as disclosed in the policy.

    To provide and administer our travel products and services: to verify your identity, to contact you about your orders and bookings and travel, freight and other arrangements, to process payments, for quality assurance and training purposes, such as training our staff, testing our systems, and managing our suppliers.

    For Marketing purposes: We may use your information to inform you about the ongoing promotions (related to Mann Travel and its other bodies) via e-mail but you can opt-out from it anytime by clicking on to the unsubscribe link. We may also use your information in market research, analyzing trends, gauging customer satisfaction and seeking feedback, accounting and other purposes permitted by law. We will get your express opt-in consent before we share your personal data with any company outside the Mann Travel group of companies for marketing purposes.

    To provide customer support: to handle queries, complaints and claims.

    To conduct market, consumer and other research: to improve our products, services and marketing activities, including our websites, and to generate consumer insights that help us to market more efficiently and to be more relevant to you.

    To ensure website content is relevant: to ensure that content from our websites is presented in the most effective manner for you and for your device, which may include automated decision making and passing your data to business partners, suppliers and/or service providers.

  7. Data Security:
    We have put in place the necessary security measures to guard against the unintentional loss, alteration, disclosure, or use of your personal information. Additionally, we only allow employees, agents, contractors, and other third parties who have a business need to know access to your personal information.

    They have a confidentiality obligation and will only act in accordance with our instructions while processing your personal data.

    For the online authorization of credit card transactions, we offer a secure environment. When transferred from the client’s browser to the banking network, sensitive information like credit card numbers is encrypted. The client’s credit card information is not kept anywhere online, and the only party with access to it is the merchant’s bank. Bank uses the same encryption technology to deliver the confirmation data back to the client’s browser.

    We constantly ensure that your personal information is protected in a secure environment by reviewing our security and encryption technology. We have protocols in place to handle any suspected breach of personal data, and when required by law, we will notify you and any relevant regulator of a breach.Data Retention:

    Your personal information will only be kept by us for as long as it’s required to accomplish the reasons for which it was originally obtained, including to meet any reporting or legal obligations.

    The amount, nature, and sensitivity of the personal data, the risk of harm from unauthorized use or disclosure, the purposes for which we process the data and whether those purposes can be met by other means, and the relevant legal requirements are all taken into account when determining the right retention period for personal data.

    For legal and tax reasons, we are required by law to retain our customers’ basic information (including Contact, Identity, Financial, and Transaction Data) for seven years after they stop being our clients.

    You may request that we erase your data in certain situations; for more details, see the section below on how to access your personal information.

    In rare cases, we may anonymize your personal information (making it impossible to link it back to you) for research or statistical reasons, in which case we may continue to use this data indefinitely without further informing you.

  8. Access to your Personal Information:

    You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at

    Mann Travel will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

    In order to protect your Personal Information we may require identification from you before releasing the requested information.

  9. Maintaining the Quality of your Personal Information:

    The accuracy of your personal information is important to us. We promise to make a sincere effort to maintain the accuracy, completeness, and timeliness of your personal information. If you find that the information we currently have is inaccurate or out-of-date, kindly let us know as soon as you can so that we can update our records and continue to provide you with high-quality services.

  10. Feedback/Queries/Complaints

    If you have any inquiries, comments or complaints regarding the Privacy Policy or on our handling of your personal information, please feel free to contact us at

  11. Changes to our policy
    We may update our Privacy Policies from time to time. We reserve the right to change our Policy at any point in time and for any possible reason. All the changes will be posted on our website.

    We may need to disclose your personal information if requested by a governmental or law enforcement authority for any reason. Such reasons may include: fraud or bring legal action against someone who may be causing, or who may be threatening to cause interference with, or damage to our rights, or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities, this includes breaking the Law.

    We may also combine the information that we collect and hold about you, for example, by linking your bookings to your Mann Travel Account.

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